Frequently Asked Questions
-Can you ship to my city?
We ship to virtually every city in Australia on a regular basis. We don't ship overseas.
-Is there a minimum order?
No. There is no minimum order, you can order anything.
-What about my privacy?
We do not share or grant access to customer data to any party or entity outside our company.
-Do I have to share both my email and phone number?
No, you do not have to. You have the option to share one of them for tracking purposes, so that you are contactable should we or Australian post office needs to update you on your parcel.
- What is the shipping time?
We ship via Australia Post service, so don't guarantee a specific delivery time. But typical delivery time for express orders 1-2 business days, and for Standard orders is typically about 2-5 business days.
-What about taxes and duty?
You will not pay any taxes as the product is already in Australia.
-How can I pay?
We only accept Bank Deposit at the moment.
-Will I get a Tracking number once I place my order?
Yes, you will get a tracking number as soon as we have processed and shipped your order.
-What if I have more questions?
Contacting us by email at cheaptobaccoaustralia@proton.me is best and only way.